A+ for service

Of late I have had the pleasure of dealing with Quince and Co‘s customer service rep. I ordered a sweater’s worth of Puffin yarn in the Twig shade a few weeks ago, and while I’d received a confirmation email when I placed the order, I never got a shipping notification.

I emailed the ladies at Q&C, and not only did they confirm that it had indeed shipped, I got a personal message saying they had tracked it down and my package had already reached Australia! I was given the tracking number and an apology.

Honestly I wasn’t too worried about my yarn arriving quickly. Ordering things from my homeland usually takes time. I just wanted to make sure my shade wasn’t back-ordered or something. But as luck would have it, my package came Tuesday, soon after our correspondence. I was absolutely thrilled.

Puffin in Twig

Puffin in Twig

I’ve been dying to try Q&C, as mentioned in previous blog posts. I’m very much looking forward to making several of the new designs that have come out featuring Q&C Owl, which is a worsted weight yarn (50% wool, 50% alpaca) with a lovely halo to it.

But I’ve also had my eye on Kate Davies‘ very popular Owls sweater pattern for quite some time now. It suits my personality completely, and I needed the perfect chunky/bulky weight yarn to go with the pattern. I’ve never knit with a single-ply bulky yarn before, so I wasn’t really sure what to expect.

I hemmed and hawed over color choice, finally settling on Twig since I wanted the owl design, rather than the color, to be the “hero” of the piece. Turns out my decision was a good one.

Tonight I did a circular gauge swatch (Hannah Fettig has just released a great little guide to doing so on Knitbot), and soaked it to see how it came out. I didn’t get perfect row gauge, but my stitch gauge was right on, and I’m confident that I can make any necessary adjustments.

photo 4

Swatchya doing?

The yarn doesn’t retain much water, making it very quick-drying. What was already soft and ever-so-slightly fuzzy material is drying beautifully as a swatch. I couldn’t help but rub it against my check and implore Matt to do the same. It’s 100% American wool and knits up with beautiful stitch definition.

Knitting up nicely

Knitting up nicely

Back to my excellent customer service experience…I wrote back my thanks and appreciation. In response, I was told that oh by the way, did I know that Suzy Hausfrau sells Q&C yarns out of Canberra? Um, NO! I didn’t. But now I’ve got a great new yarn resource within Australia! How exciting. Suzy offers free shipping within Oz, as well as 10% off purchases over $75! What could be better?

In an age when we get pretty much anything at the click of a button, it’s such a great feeling when a company goes above and beyond to help you out. Bravo Q&C, I’m in love!

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2 thoughts on “A+ for service

  1. Thank you – i have been eying off Quince yarns and patterns for ages now and with an Aust supplier that will make things a bit easier and quicker + your recommendation is positively glowing making it so much easier to commit 🙂

    • No worries V, so great to hear I’m not the only one drooling over their website! I finished my Owls sweater out of the Puffin last night, I’ll post photos soon, it fits lovely. Still haven’t blocked it, but it won’t need much. What state are you located in? I’m in WA.

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