A+ for service

Of late I have had the pleasure of dealing with Quince and Co‘s customer service rep. I ordered a sweater’s worth of Puffin yarn in the Twig shade a few weeks ago, and while I’d received a confirmation email when I placed the order, I never got a shipping notification.

I emailed the ladies at Q&C, and not only did they confirm that it had indeed shipped, I got a personal message saying they had tracked it down and my package had already reached Australia! I was given the tracking number and an apology.

Honestly I wasn’t too worried about my yarn arriving quickly. Ordering things from my homeland usually takes time. I just wanted to make sure my shade wasn’t back-ordered or something. But as luck would have it, my package came Tuesday, soon after our correspondence. I was absolutely thrilled.

Puffin in Twig

Puffin in Twig

I’ve been dying to try Q&C, as mentioned in previous blog posts. I’m very much looking forward to making several of the new designs that have come out featuring Q&C Owl, which is a worsted weight yarn (50% wool, 50% alpaca) with a lovely halo to it.

But I’ve also had my eye on Kate Davies‘ very popular Owls sweater pattern for quite some time now. It suits my personality completely, and I needed the perfect chunky/bulky weight yarn to go with the pattern. I’ve never knit with a single-ply bulky yarn before, so I wasn’t really sure what to expect.

I hemmed and hawed over color choice, finally settling on Twig since I wanted the owl design, rather than the color, to be the “hero” of the piece. Turns out my decision was a good one.

Tonight I did a circular gauge swatch (Hannah Fettig has just released a great little guide to doing so on Knitbot), and soaked it to see how it came out. I didn’t get perfect row gauge, but my stitch gauge was right on, and I’m confident that I can make any necessary adjustments.

photo 4

Swatchya doing?

The yarn doesn’t retain much water, making it very quick-drying. What was already soft and ever-so-slightly fuzzy material is drying beautifully as a swatch. I couldn’t help but rub it against my check and implore Matt to do the same. It’s 100% American wool and knits up with beautiful stitch definition.

Knitting up nicely

Knitting up nicely

Back to my excellent customer service experience…I wrote back my thanks and appreciation. In response, I was told that oh by the way, did I know that Suzy Hausfrau sells Q&C yarns out of Canberra? Um, NO! I didn’t. But now I’ve got a great new yarn resource within Australia! How exciting. Suzy offers free shipping within Oz, as well as 10% off purchases over $75! What could be better?

In an age when we get pretty much anything at the click of a button, it’s such a great feeling when a company goes above and beyond to help you out. Bravo Q&C, I’m in love!